Frequently Asked Questions
How do I contact your support team?
You can reach our support team by using the “Contact Support” option on our website, emailing us at support@infoaccords.one, calling our dedicated support hotline at 1800-202-8404, or messaging us on WhatsApp at +91 8559-02-8559. We are available to assist you 6 days a week, 9 hours a day.
What's the typical response time when I submit a support ticket?
Our standard response time is within 8 hours, but most queries are addressed even sooner. For priority issues, we aim to respond within 90 minutes.
I'm having an emergency issue. How can I escalate it?
In the event of an emergency, please mark your ticket as “Urgent” or call our support hotline and choose the “Emergency Support” option. We prioritize these tickets to ensure swift resolution.
How do you handle software bugs or issues that are discovered?
Once a bug is reported, our team investigates and assesses its impact. Critical bugs are addressed immediately, while others are scheduled for resolution in the next update cycle. We also keep our clients informed about the progress.
Can I track the progress of my support ticket?
Yes, once you submit a ticket, you’ll receive a ticket ID. You can use this ID to track the status and updates related to your issue through our online support portal.
Do you offer remote support or screen-sharing assistance?
Absolutely. Many issues are resolved more efficiently through remote support. Our team uses secure screen-sharing tools to assist you directly, ensuring a faster resolution.
What information should I provide when submitting a support ticket?
Please include a detailed description of the issue, any error messages you’ve received, the steps leading up to the issue, and your system, hardware or software version. The more information we have, the quicker we can assist you.
I'm not tech-savvy. Will your support team be patient with me?
Of course! Our support team is trained to assist users with varying levels of technical expertise. We’re here to help and ensure you have a smooth experience with our solutions.
Is there any additional cost associated with support services?
Our standard support is included in most of our service packages at no additional cost. However, specific advanced support options, extended support hours, or products that are out of warranty may incur additional charges. We recommend checking the terms of your service agreement.
How do you collect feedback on support interactions?
After the resolution of your ticket, you’ll receive a short survey asking about your support experience. We value your feedback as it helps us continuously improve our services.
